I chose the custom size option and after providing my measurements I received a message from Yvonne expressing concerns about the numbers I provided and that the product wouldn’t be built or shipped until we get to the bottom of it. We worked together for a good amount of time back and forth and isolated the issues. The company could have just thought: "Eh, they input those numbers not us, the failure is on them, build it and ship it." But instead I was actually treated like I was important to the business. You don't see that very often in this society and I'm truly impressed with how my situation was handled.
As far as the cage itself...it's super comfy, like I don't even feel it when I'm sitting or relaxing. It’s snug, but no pinches, it accommodates well for any mood I may be in. And it’s absolutely adorable. Definitely well made and worth every penny. And that comfort is thanks to the extra mile that Yvonne went to ensure the product would be right for me. If you’re on the fence about whether an Evotion product is for you, I highly recommend them. Not just for the quality and comfort of the product but for the exceptional and personable customer service you’ll receive.